Contact Us/Return Policy


Phone 864-551-5932



Return Policy

-Merchandise may only be returned for a gift card code within 15 days of the date your order ships from our office.

-Returned items must remain un-washed and un-worn with original tag.

-All sale items are final and cannot be returned.

-The customer is responsible for the shipping and handling of the returned items.  Original shipping fees are non-refundable. 

-A gift card code will be sent to the email address provided at checkout once the returned items are received.

To Make a Return:

-Please refer to the return policy above to ensure your return meets the criteria stated above.

-Complete the return form and include it inside your package with the item you are returning.

-Once your package is received please allow 5-7 business days to process your return.

-A gift card code will then be sent to the email address provided at checkout.


Due to our limited quantities of unique styles, we are unable to guarantee an exchange.  However we will be happy to issue you a gift card code for your return, and if the right size in the right style is available, you can use your code to purchase that item.

Problems or Questions:

If you believe that you have received defective merchandise, were shipped incorrect merchandise, or have questions about your order, please contact us as soon as possible.  You can reach us via email at or call 864-551-5932 between the hours of 9:00am to 4:30 pm EST Monday-Saturday.

*All damaged items will be inspected and verified*

*Mail Returned items along with this completed form to:

Karisma By Kristen

3795 East North Street

Greenville SC 29615


Order Number:_______________________________________________________

Email Address:_______________________________________________________

Mailing Address:______________________________________________________


Product Name



Return Reason Code


















Return Reason Codes:

  1. Too large
  2. Too small
  3. Changed Mind
  4. Wrong Item ,please explain
  5. Damaged, please explain
  6. Other, please explain




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